Subscribe    |    Sponsors    |    About Us   |   Contact Us                

ADC - Automatic Data Capture

ASN - Advanced Ship Notice

ASP - Application Service Provider (See ASP)

B2B - Business to Business (See BusinesstoBusiness)

B2G - Business to Government transactions.

backsourcing - pulling a function back in-house as an outsourcing contract expires

benchmarking - a tool for performance measurement
(See Benchmarking)

BPO - Business Process Outsourcing (See BPO)

core - The functions and activities that are the main business of an enterprise, by which it distinguishes itself in the marketplace.

CRM - Customer Relationship Management (see CRM)

EC - Electronic Communications

e-commerce - Electronic Commerce (see Ecommerce)

EDI - Electronic Data Interchange

EDMS - Electronic Document Management System

ERP - Enterprise Resource Planning (See ERP)

ERM - Employee Relationship Management.

FM - Facilities Management (See FacilitiesManagement)

FSP - Full Service Provider

FTP - File Transer Protocol

GMS - Global Merchandising System

HR - Human Resources (see HR)

HRO - Human Resources Outsourcing

IAH - Internet Application Hosting

IAS - Internet Application Solutions

IBN - Internet Based Network

ICT - Information and Communication Technology.

IFX - Interactive Financial Exchange

IOH - Internet Office Hosting

IP - Internet Protocol

ISDN - Integrated Services Digital Network

ISP - Internet Service Provider

IT - Information Technology

ITO - Information Technology Outsourcing

JV - Joint Venture

KM - Knowledge Management

labor arbitrage - Utilizing an offshore service provider's personnel to reduce the costs of labor in performing a business process.

LAN - Local Area Network (see Networks)

LES - Logistics Execution Solutions

MRP - Materials Resource Planning

non-core - Business functions and processes (both critical and of lesser importance) that support a company's core business activities. Examples of non-core processes include: finance and accounting, logistics, customer relationship management, human resources, payroll, among others.

OBI - Open Buying on the Internet

offshore - Utilizing an outsourcing service provider located in a country other than where the client is located.

offsource - See "Offshore."

OMT - Object Modeling Techniques

outsourcing - the transfer of ownership of a process to a supplier. (See FAQ)

P2P - Peer to Peer transactions or collaborations.

PEO - Professional Employer Organization

POS - Point of Sale

R&D - Research and Development

RFI - Request for Information

RFP - Request for Proposal

RFQ - Request for Quote

ROI - Return on Investment.

SCM - Supply Chain Management (see SupplyChainManagement)

shared services - Consolidation of a company's back-office processes to form a spinout (or a separate "shared services" unit, to be run like a separate business), providing services to the parent company and, sometimes, to external customers.

SLA - Service Level Agreement (see SLA)

TCO - (Total Cost of Ownership). All of the costs involved in a technology or business solution, in addition to the initial investment cost. These include ongoing maintenance, support, professional development, replacement costs, etc.

TVE^(SM) - Everest Group's Total Value Equation is a proprietary tool that helps buyers of outsourcing services understand their potential areas of value in outsourcing a non-core business function and how to link that value to other enterprise areas of value.

UML - Unified Modeling Language

VANS - Value Added Networks

VCA^(SM) - Value Capture Analysis is Everest Group's proprietary analysis framework that enables evaluation of risks, internal constraints, best leverage of a service provider's resources and capabilities, as well as other components essential in designing a business solution. It also facilitates collaboration between buyers and service providers to productively shape mutually beneficial solution options.

VPN - Virtual Private Network

WAN - Wide Area Network (see Networks)

web services - Standardized technology communications protocols; network services as collections of communication formats or endpoints capable of exchanging messages.

If your company is interested in gaining exposure to our highly targeted readers who are looking for outsourcing information and for companies that can assist them, you should consider becoming an Outsourcing Center sponsor. Click here to learn more about sponsorship opportunities.