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ADC - Automatic Data Capture

ASN - Advanced Ship Notice

ASP - Application Service Provider (See ASP)

B2B - Business to Business (See BusinesstoBusiness)

B2G - Business to Government transactions.

backsourcing - pulling a function back in-house as an outsourcing contract expires

benchmarking - a tool for performance measurement
(See Benchmarking)

BPO - Business Process Outsourcing (See BPO)

core - The functions and activities that are the main business of an enterprise, by which it distinguishes itself in the marketplace.

CRM - Customer Relationship Management (see CRM)

EC - Electronic Communications

e-commerce - Electronic Commerce (see Ecommerce)

EDI - Electronic Data Interchange

EDMS - Electronic Document Management System

ERP - Enterprise Resource Planning (See ERP)

ERM - Employee Relationship Management.

FM - Facilities Management (See FacilitiesManagement)

FSP - Full Service Provider

FTP - File Transer Protocol

GMS - Global Merchandising System

HR - Human Resources (see HR)

HRO - Human Resources Outsourcing

IAH - Internet Application Hosting

IAS - Internet Application Solutions

IBN - Internet Based Network

ICT - Information and Communication Technology.

IFX - Interactive Financial Exchange

IOH - Internet Office Hosting

IP - Internet Protocol

ISDN - Integrated Services Digital Network

ISP - Internet Service Provider

IT - Information Technology

ITO - Information Technology Outsourcing

JV - Joint Venture

KM - Knowledge Management

labor arbitrage - Utilizing an offshore service provider's personnel to reduce the costs of labor in performing a business process.

LAN - Local Area Network (see Networks)

LES - Logistics Execution Solutions

MRP - Materials Resource Planning

non-core - Business functions and processes (both critical and of lesser importance) that support a company's core business activities. Examples of non-core processes include: finance and accounting, logistics, customer relationship management, human resources, payroll, among others.

OBI - Open Buying on the Internet

offshore - Utilizing an outsourcing service provider located in a country other than where the client is located.

offsource - See "Offshore."

OMT - Object Modeling Techniques

outsourcing - the transfer of ownership of a process to a supplier. (See FAQ)

P2P - Peer to Peer transactions or collaborations.

PEO - Professional Employer Organization

POS - Point of Sale

R&D - Research and Development

RFI - Request for Information

RFP - Request for Proposal

RFQ - Request for Quote

ROI - Return on Investment.

SCM - Supply Chain Management (see SupplyChainManagement)

shared services - Consolidation of a company's back-office processes to form a spinout (or a separate "shared services" unit, to be run like a separate business), providing services to the parent company and, sometimes, to external customers.

SLA - Service Level Agreement (see SLA)

TCO - (Total Cost of Ownership). All of the costs involved in a technology or business solution, in addition to the initial investment cost. These include ongoing maintenance, support, professional development, replacement costs, etc.

TVE^(SM) - Everest Group's Total Value Equation is a proprietary tool that helps buyers of outsourcing services understand their potential areas of value in outsourcing a non-core business function and how to link that value to other enterprise areas of value.

UML - Unified Modeling Language

VANS - Value Added Networks

VCA^(SM) - Value Capture Analysis is Everest Group's proprietary analysis framework that enables evaluation of risks, internal constraints, best leverage of a service provider's resources and capabilities, as well as other components essential in designing a business solution. It also facilitates collaboration between buyers and service providers to productively shape mutually beneficial solution options.

VPN - Virtual Private Network

WAN - Wide Area Network (see Networks)

web services - Standardized technology communications protocols; network services as collections of communication formats or endpoints capable of exchanging messages.

Service Oriented Architecture for Offering Outsourcing Solutions - This paper discusses various technologies and solutions that help customers create business value and lower their total cost of operations. - April 2008

BEAT in ITO - This document is a "Summary of Questions and Answers" from the joint Bernstein and Everest Analysis of Trends (B.E.A.T.) in IT Webinar conducted on February 27, 2007. - May 2007

Managed Services IT: Helping Caldwell Memorial Hospital become the Hospital of the Future - Small Community Hospital Leverages Managed Services to Bolster IT and Compete with Larger Health Systems - April 2007

The Deal Zone: Getting Real About IT Outsourcing Agreements - There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on... - April 2007

Addressing the Challenges in Implementing or Consolidating Portals - This paper discusses key portal challenges that organizations face today, the move toward portal consolidation, and best practice approaches for first-time portal implementations or consolidations. - May 2007

Buyer-Driven Supplier Consolidation Will Change the ADM Industry - The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing led to fast growth for more than a decade. Now large buyers are starting to revaluate their strategies and consolidate multiple relationships into a coherent portfo... - April 2007

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