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Definition List

Service Oriented Architecture for Offering Outsourcing Solutions

BEAT in ITO

Managed Services IT: Helping Caldwell Memorial Hospital become the Hospital of the Future

The Deal Zone: Getting Real About IT Outsourcing Agreements

Addressing the Challenges in Implementing or Consolidating Portals

Buyer-Driven Supplier Consolidation Will Change the ADM Industry

Vendor-Managed Inventory in IT

SLA: Service Level Agreement

SLAs are now part of outsourcing's alphabet soup. In recent years, outsourcing consultants and lawyers have heavily emphasized the importance of including SLAs in contracts. That trend comes from experience gained when many customers learned that they had little ability to influence the outsourcer's performance without an SLA.

Click here to read the rest of "Negotiating Effective Service Level Agreements (SLAs)".